Rubbish Removal Haringey Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Haringey provides rubbish removal and waste collection services within its operating area. By making a booking, paying a deposit or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following definitions apply.
Service means any rubbish removal, waste collection, clearance, loading, transportation, disposal or related services provided by Rubbish Removal Haringey.
We, us and our mean Rubbish Removal Haringey, the service provider.
You and your mean the customer requesting or receiving the Service, whether as an individual, business, landlord, tenant or other organisation.
Premises means the property, site or location at which the Service is to be carried out.
Waste means any rubbish, refuse, junk, debris, household waste, commercial waste or other materials that you ask us to remove, subject to the exclusions in these Terms and Conditions and applicable waste regulations.
2. Scope of Service
We provide rubbish removal and waste collection services, including but not limited to domestic clearances, commercial clearances, garden waste removal and general waste collections. The precise scope of work for each booking will be agreed with you in advance based on the information you provide.
Our Service typically includes the loading of waste onto our vehicles, transportation and transfer to an authorised waste facility or recycling centre, in accordance with applicable waste regulations. We do not provide building, repair, cleaning, plumbing, electrical or similar services unless explicitly agreed in writing as a separate arrangement.
3. Booking Process
You may request a booking by contacting us via telephone, email or online enquiry form where available. When making a booking, you must provide accurate and complete information about the Premises, the type and approximate volume or weight of waste, access restrictions, parking arrangements and any other relevant details.
We may provide an initial estimate based on the information you provide. This estimate is not binding and is subject to confirmation once our operatives attend the Premises and inspect the waste. We reserve the right to amend the price if the actual waste volume, weight, type or access conditions differ from those described during the booking process.
Your booking is only confirmed when we have accepted it and communicated a date and, where applicable, a time window for the Service. We may decline any booking at our discretion.
4. Access and Parking
You are responsible for ensuring we have safe, reasonable and lawful access to the Premises on the agreed date and time. This includes obtaining any necessary permissions, arranging keys or access codes and providing sufficient information for our operatives to find the Premises.
Where parking restrictions apply, you must arrange or secure suitable parking for our vehicle as close as reasonably possible to the Premises. Any parking fees, permits or penalties incurred as a direct result of providing the Service may be added to your final invoice and must be reimbursed by you.
5. Quotes, Pricing and Payment
Prices may be based on volume, weight, type of waste, labour time, access difficulty, distance from the vehicle, or a combination of these factors. Any quote given prior to attendance is an estimate only and may be adjusted after on-site assessment.
Where possible, we will confirm the final price before any work begins. If you agree to the price, work will proceed. If you do not agree, we will leave the Premises, and no charge will be made other than any call-out fee agreed in advance.
Payment is due on completion of the Service, unless otherwise agreed in writing. We may accept payment by cash, card, bank transfer or other methods communicated to you at the time of booking. For business customers, we may agree invoice terms; in such cases, payment must be made by the due date stated on the invoice.
If payment is not received when due, we reserve the right to charge interest on the outstanding amount and to take reasonable steps to recover the debt, including legal action where necessary. You will be liable for any reasonable costs incurred by us in pursuing late payment.
6. Cancellations and Amendments
You may cancel or amend your booking by giving us notice by telephone or email. Where possible, please provide at least 24 hours notice before the agreed Service time. If you cancel or significantly amend your booking with less than 24 hours notice, we reserve the right to charge a cancellation fee or call-out fee to cover our costs and loss of opportunity.
If our operatives attend the Premises at the agreed time and are unable to gain access, or if the Service cannot be completed due to incorrect information provided by you, we may treat this as a short notice cancellation and charge a call-out or cancellation fee.
We may cancel or reschedule the Service if circumstances beyond our reasonable control arise, such as severe weather, vehicle breakdown, staff illness, accidents, regulatory issues or safety concerns. In such cases, we will aim to notify you as soon as reasonably possible and offer a new appointment time. We will not be liable for any loss or inconvenience caused by such cancellations or delays, but any deposit you have paid for the affected appointment will either be applied to the rescheduled booking or refunded.
7. Waste Types and Exclusions
We will remove most types of general household and commercial rubbish, subject to the limitations set out in these Terms and Conditions and applicable waste regulations.
Certain items are not accepted or may require special arrangements. These may include hazardous or controlled waste such as asbestos, chemicals, solvents, oils, clinical or medical waste, gas cylinders, certain electrical equipment, explosives, flammable substances or any material classified as hazardous under UK law. If such materials are present, you must declare them in advance.
We reserve the right to refuse removal of any item or material that we reasonably believe may be unsafe, illegal, contaminated or unsuitable for standard collection. If undisclosed prohibited items are discovered on site, we may either leave them in place or, if removal is possible and lawful, charge an additional fee to cover specialist handling and disposal costs.
8. Your Responsibilities
You confirm that you are either the owner of the Premises or have the full authority of the owner or occupier to request the Service and authorise removal of the Waste. You warrant that any waste you ask us to remove belongs to you or that you have the necessary permission from the owner.
You must ensure that the Waste is accessible, reasonably separated from items you wish to keep, and not contaminated with hazardous substances unless previously disclosed and specifically agreed with us. You should remove personal items, valuables and important documents from the area before we start work.
You are responsible for ensuring that our operatives are not exposed to health and safety risks beyond those inherent in normal rubbish removal activities. If we reasonably believe that conditions at the Premises pose a risk to health or safety, we may suspend or cancel the Service.
9. Our Responsibilities
We will carry out the Service with reasonable care and skill, using appropriately trained operatives and suitable vehicles and equipment. We will take reasonable steps to avoid damaging your property while carrying out the work, provided that access and conditions are safe and reasonable.
We will handle and transport Waste in accordance with applicable waste regulations and will use only authorised waste transfer and disposal facilities. Where required, we will keep appropriate waste transfer documentation and records.
10. Liability and Limitations
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be excluded or limited under UK law.
Subject to the above, we will not be liable for any indirect, consequential or purely economic loss, including but not limited to loss of profit, loss of business, loss of opportunity or loss of data, arising out of or in connection with our Services.
Our total liability for any damage to your property caused by our negligence will not exceed the cost of repair or replacement of the affected item or area, subject to a reasonable assessment of wear, age and condition. You must notify us in writing of any alleged damage as soon as reasonably practicable and, in any event, within 7 days of the Service. We may need access to inspect the damage before any remedial steps are taken.
We are not liable for damage or loss arising from pre-existing defects or weaknesses at the Premises, or for issues resulting from your failure to follow our reasonable instructions or to provide accurate information regarding the Premises or the Waste.
11. Waste Transfer and Environmental Compliance
We operate in accordance with applicable UK waste management legislation and guidance. Waste collected by us will be transferred to licensed or authorised waste facilities for disposal, recycling or recovery, as appropriate. We aim to divert waste from landfill where reasonably practicable.
We may be required by law to keep records of waste movements, including the type, quantity and destination of Waste collected. By using our Service, you acknowledge and agree that we may retain such records and share them with regulatory authorities if required.
12. Time Estimates and Service Windows
Any times or time windows given for attendance are estimates only and are not guaranteed, as they may be affected by traffic, weather, access difficulties, or delays at previous appointments. We will make reasonable efforts to arrive within the agreed time frame and to inform you of any significant delays.
We shall not be liable for any costs or losses you incur as a result of our arrival time, provided that we perform the Service within a reasonable period.
13. Complaints
If you are dissatisfied with any aspect of our Service, you should contact us as soon as possible, providing details of the issue and any supporting information. We take complaints seriously and will aim to investigate and respond within a reasonable time.
Where we find that a complaint is justified, we may offer an appropriate remedy, which could include rectification of the issue, a partial refund or other solution, depending on the circumstances. Our decision will take into account the nature of the complaint, any evidence provided and these Terms and Conditions.
14. Data Protection and Privacy
We may collect and process personal information such as your name, contact details, address and payment information for the purposes of arranging and providing the Service, managing our relationship with you and complying with legal obligations.
We will take reasonable measures to safeguard your personal data and will not sell or share it with unrelated third parties except where necessary to provide the Service, process payments, recover debts or comply with legal requirements. By using our Service, you consent to such processing in accordance with applicable data protection law.
15. Changes to These Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in our services, pricing, legal requirements or business practices. The latest version will apply to any new booking made after the updated Terms and Conditions have been published or notified to you.
Where changes materially affect existing bookings, we will notify you where practicable. If you do not agree to any significant change, you may cancel a future booking without penalty, provided that the Service has not yet been performed.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service, whether contractual or non-contractual.
17. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
Any failure or delay by us in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy. Any waiver must be in writing to be effective.
These Terms and Conditions constitute the entire agreement between you and us in relation to the Service, and supersede any prior discussions, correspondence or understandings between us relating to the subject matter.
By requesting or accepting rubbish removal or waste collection from Rubbish Removal Haringey, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions.
